When someone comes into your office, are they welcomed with warmth, a smile and a pleasant greeting? Or with a stiff and cold yet formal attitude? Have you ever wondered how your business is affected by the first impression your clients get when you meet with them?
Not everyone has the talent to be a welcoming front desk attendant. Luckily, being a member of a business center carries a lot of benefits. Among those perks is having a receptionist providing a remarkable client service.
How to know the service is exceptional? It mainly consist of 3 important things : give a good first impression, have patience and dealing with difficult clients.
Read more about each topic!
First impression
Photo by: HUBmedia
This is the most important part when dealing with a new client. This moment will set the mood for the rest of the meeting, hence the importance of remembering this when providing a first impression.
Picture this scenario, a client walks towards the front desk where two collaborators are chit-chatting and jiggling. The client arrives to the main desk and the smile of the collaborators is simply wiped because the client interrupted their chat.
What is the first impression the client would get from this kind of service?
The customer can only think that they are just not welcomed and undoubtedly are a burden to the front desk clerks. A business center with a professional customer service clerks would have certainly provided the client with a different experience.
Patience
Photo by: © Luis Pegut
Most people live overwhelmed and with thousands of things in their mind. They often think that their issues are the biggest and more important than the rest of the population’s. It is why patience is one of the most relevant values that front desk clerks must always have present.
At times, people just want to get listened to. Listening with patience and attention to their complaints and requests, even though there are no positive comments, is a titanic task in a business center.
Read about what makes an office Class A!
Difficult clients
Photo by: HUBmedia
Sometimes patience is not enough, and your client is about to flip the table in a rage attack. That is when you need to remember that to every action there is an equal or opposite reaction.
This law does not take into consideration does not take into account the human factor. The wrong option is to react the same way your client did and let him have a piece of your mind. You would be walking in a trap.
Nevertheless, if the reception clerk reacts kindly and continues dealing with the client with respect, the 3rd Newton Law could be on the clerk’s side. The client would calm down and opt for a respectful attitude towards the person that is providing the customer service.
If you are considering getting a new workspace, make sure they provide with an exceptional customer service such is the one you can find at Technology HUB.
Get a quote today and that front desk service your company deserves!
